Returns & Exchange
Not a perfect fit? No worries!
We are now offering easy Returns & Free Store Credit/Exchanges within 21 days. Final Sale is yours to keep. This is a big deal for a family business like ours, so there are some rules.
EASY RETURNS & FREE EXCHANGES
- KiraGrace offers a 21-day return window on regular-price items.
- We do not accept returns on Final Sale items. No exceptions.
- FREE shipping labels issued for items selected for exchange/store credit.
- A return fee of $9.95 applies for other qualified returns.
- Returns after 21 days of delivery will not be processed.
- You have 21 days from your ship date to request a return online.
- Your return label must be activated within 3 days or your return may be declined.
- Item must be in new, unused, unwashed, and in saleable condition with original tags attached.
- Item must be purchased from KiraGrace.com. We do not accept returns from third parties.
- Easy returns apply to domestic shipments under $500. International customers are responsible for return shipping costs.
- KiraGrace monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service or delay returns if fraud or abuse is suspected. Returns on orders over $1,000 will be subject to a 10% restocking fee.
- Accommodation replacement orders are only eligible for return for store credit.
- Request an Easy Return label and select Store Credit.
- Store Credit will be applied to your account once the item is received and processed at KiraGrace.
- Apply your store credit and place a new order for the items you desire.
- We encourage first-time customers to order from our regular price offering since all sale items are Final.
- Final sale includes items on sale or items discounted from the regular price.
- All product ending in .99 are considered FINAL SALE, no exceptions.
- The Little Black Box
- Free Gifts with Purchase (e.g., The Gratitude Gift Set, Water Bottle, Bracelets, etc.)
- Outfits & Bundles (e.g., Cozy Elegance Oufit, 3-Packs)
- Items KiraGrace has donated (or gifted)
- Wholesale orders
- To start your return, head to our Loop Portal (you'll need your order number & zip code).
- You may also submit a Return Request through your account on our website.
- Simply log into your KiraGrace customer account,
- Click Complete Orders under your account menu
- Click Return Item(s) and select the item(s) you'd like to return
- Click Submit Return Request when complete.
- You will receive a confirmation e-mail once the Return Request is sent.
- Our Team is off duty on Saturday and Sunday, so if you submit an online return request over the weekend, we will reply on Monday.
- Returns may take up to 10 business days to process from date of receipt at the warehouse.
- Outfit & Bundles are Final Sale and excluded from Returns.
- We accept exchanges and returns for store credit within 30 days.
- Please email us at CustomerService@KiraGrace.com for authorization.
- We offer pre-paid labels for a convenience fee of $9.95.
- You may also use your own mail carrier and shipping method.
- Selected a gorgeous free gift with your purchase but have to return some other items? Our free gifts with purchase are final sale. If you fall beneath the promotion threshold after returning an item, the value of your gift will be deducted from your refund. You can also opt for a refund via store credit for full value of your return.
- PLEASE NOTE: Due to the nature of water bottles or jewelry, we will not be accepting any water bottle or jewelry returns under any circumstances. If you receive a water bottle or jewelry with your order and need to return an item, please contact us at CustomerService@KiraGrace.com, and we’ll work out a solution with you.
- We want to hear from you! Our goal is for you to feel fabulous in your gear.
- Connect with us at CustomerService@KiraGrace.com or 858-412-5334 between 8 AM and 4 PM PST.
- Returns after 21 days of delivery will not be processed.
- KiraGrace monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service or delay returns if fraud or abuse is suspected. Returns on orders over $1,000 will be subject to a 10% restocking fee.
REFUNDS
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
- This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days).