Privacy Policy

Last updated: August 22, 2024

This Privacy Policy describes how KIRAGRACE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kiragrace.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Personal Information

We use your personal information to:

Provide you with the Services, process your payments, fulfill your orders, send notifications related to your account, and facilitate returns and exchanges.
Send marketing and promotional communications, show you advertisements, and tailor the Services to you.
Detect, investigate, or take action against possible fraudulent, illegal, or malicious activities.
Provide customer support and improve our Services.

Cookies

We use Cookies to enhance user experience, run analytics, and better understand how users interact with our Services. For more information about the Cookies we use, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information to:

Vendors and service providers for services like payment processing, data analytics, and customer support.
Business and marketing partners to advertise and provide services.
Our affiliates or within our corporate group to maintain a successful business operation.
Third parties as required by law or in connection with business transactions.

Your Rights

You may have rights to access, delete, correct, or restrict the use of your data. To exercise your rights, contact us at Hello@KiraGrace.com.

Security and Retention of Your Information

We take reasonable measures to protect your data, but please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

Contact

If you have questions about our privacy practices, please contact us at Hello@KiraGrace.com or call us at (858) 412-5334.